Residents Meeting: Questions

Please find a list of all questions here (in pdf format) that have been submitted in advance of the Residents Meeting scheduled for Monday 27th July together with responses for your review.

Please do read the detailed responses as they may well provide answers to the questions you have. There will of course be a chance for residents to ask further questions and discuss any concerns at the meeting.

The meeting will be conducted using the Zoom video conferencing facility on Monday 27th July at 7.30pm using the details below:

The directors look forward to meeting residents on Monday 27th July.

Appointment of RMC Directors

Further to the resignation of one of our directors, and after board discussion, the decision has been taken to increase the number of directors. This will facilitate the sharing of responsibilities and will in turn improve governance and transparency for members.

If you would like to join the board of the Management Company as a director, please submit an expression of interest statement outlining how you would work with the current board and POD to fulfil the legal obligations as set out in the Articles of Association.

Please review all information about the RMC on this website and more importantly the letter that has been sent to residents as it includes further key information about ways of working and eligibility.

Please ensure your expression of interest statements are submitted via the form at no later than midday on Friday 14th August for consideration by directors. Any statements received after this time will not be considered.

Directors will be appointed to take office from 1st September 2020 and will continue until the next Annual General Meeting in January 2021.

Please note there will be a Directors Meeting week commencing 7th September which newly appointed directors will be expected to attend.

Notice of Residents Meeting

Dear Eagle Rise & Aqua Verde Residents,

Further to 2020/21 Service Charge demands being sent out by POD Management, and subsequent to feedback received, directors of the Residents Management Company will be holding a virtual meeting to provide clarity about the Service Charge Budget and to answer questions that residents may have.

The meeting will be conducted using the Zoom video conferencing facility on Monday 27th July at 7.30pm using the details below:

All residents are welcome to attend however directors ask that you carefully read the content of a letter that will be received by every household imminently as this contains information about the meeting, the rules that will be used in conducting it and an option to delay payment of 2020/21 Service Charge increases.

The letter can be downloaded/viewed (pdf) here:

To assist in efficient running of the meeting, you can submit a question in advance. All questions received will be collated and addressed prior to the open forum and may well cover most concerns.

Please only submit one question per resident and please ensure that all submissions are received no later than midday on Wednesday 22nd July.

You can submit your question via

The directors look forward to meeting residents on Monday 27th July.

Service Charge Update

Dear Eagle Rise & Aqua Verde Residents,

By way of a reminder, residents are obligated, as stated in their deeds, to pay an appropriate fee (Service Charge) for upkeep of the estate in perpetuity whilst they remain the owners of their properties. The council will not take on any responsibility for the communal areas. There is also an obligation for residents, as part of planning conditions, to contribute to the upkeep of site-wide estate areas.

The Service Charge period runs from 1st July to 30th June and notifications will be sent to residents and Housing Associations imminently with the expectation that payment on account is made on or before 1st July 2020.
Notifications will be sent by POD Management with detailed supporting information which explains how the Service Charge has been derived.

A reminder of why we have a Residents Management Company and what it does can be found here.

Channels Estates & COVID19

As you may be aware POD Management completed a procurement exercise at the end of 2019 and secured Channels Estates to deliver a Grounds Maintenance service on behalf of the Management Company and its resident members.

In response to recent concerns regarding the Coronavirus outbreak, Channels Estates have provided assurance that they are taking every necessary precaution to keep the risk of exposure to the virus to a minimum. As things stand Channels Estates are operating from a “business as usual” position and are following Government guidelines very closely in order to ensure the safest environment for clients and their staff.

Channels Estates have stated their firm commitment to fulfil all contractual obligations which the Management Company deems to be full delivery in line with the contractual service specification unless notified otherwise.

If the position changes, a further update will be provided.

Bins & Recycling

For reference, the Chelmsford City Council website has comprehensive information about bins & recycling. You can even find out how to dispose of a particular item, either at the kerbside or by other means, using a handy search facility.

There is also a Recycling and Waste Portal where you can:

  • Find your collection day
  • Report a missed collection
  • Order a new bin, bag or box
  • Request a collection of large item(s)

It is important that the black litter bins that are situated across the development are not used for normal household waste or recycling.

Litter Bins

It is important that the black litter bins that are situated across the development are not used for normal household waste or recycling.

Recently black bin bags, food waste and cardboard has been found in the bins and in one case so much was stuffed into the bin that it has been damaged and may need to be replaced.

The Residents Management Company has responsibility (via POD Management) for maintaining and emptying the litter bins, the cost of which everyone pays for via the annual service charge.

If costs increase as a result of bins being damaged or because more collections are required to prevent the bins from over-flowing, everyone will ultimately bear that cost.

It is also important to note that any waste that is generated within the boundaries of a residential property whether it be food, general household waste, garden waste, dog poo etc. must be disposed of in the bins provided by the local authority to be taken away on bin day. If household waste is disposed of in any other way such as dumping it outside the property, putting it in a litter bin or dog poo bin it is classed as fly tipping which is a criminal offence and can be dealt with accordingly.

Many thanks 👍

New Dog Waste Bins

For your immediate use, two new dog waste bins have been installed along the Southern boundary of Eagle Rise:

As shown by the image below, there are now six dog waste bins across the Eagle Rise & Aqua Verde geographical area so there is no reason for dog waste to be left anywhere else!

Please do not leave dog waste in normal litter bins.

Channels Estates (our grounds maintenance contractors) do not have a licence to remove it and as such arranging for waste removal from those bins will incur additional costs which will ultimately need to be covered by the annual service charge paid for by residents.

There is some general information about dog fouling, including how and where to report it, on the Community Group website.

Grounds Maintenance Update

POD Management have confirmed that Channels Estates will continue undertaking grounds maintenance across the development unless or until any further lock-down measures are announced.

This is on the basis that many tasks (such as grass cutting) can be undertaken individually however tasks which involve two or more operatives working together have stopped indefinitely.

If you have any issues or concerns with grounds maintenance generally, don’t forget you can log them here.

POD COVID-19 Update

Dear Residents,

Please see a letter from the CEO of POD Management in relation to the Covid-19 virus outbreak, steps you can take to assist, how to disseminate the messages to other residents and tenants, measures POD have taken to ease the burden on its customers and how POD are responding to changes in working practices.

To help POD effectively communicate with residents, it is important to complete the POD contact information form as soon as possible if you have not already done so in order that POD can keep you updated if the situation in relation to management of the development changes. Please visit the following link to register or update your details:

Please note:
Housing Association Tenants will not receive this correspondence directly from POD as it will be routed through their relevant Housing Association and additionally tenants will not be able to complete the online contact information.

Tenants can contact POD in the usual way via email at: or via the contact form on this website.

Andrew Wright, Director
Channels (Chelmsford) Management Company Ltd