Service Charge Payments


For freehold owners, don’t forget that the final date for payment of your half year Service Charge demand for the period 1st July 2021-31st December 2021 is Friday 16th July.

The easiest way to make payment is via the Remus Website at:
www.remus.uk.com/make-a-payment/

Just fill in the form with your account reference number and balance as found on the demand sent out in June and you will be presented with various payment options to facilitate the transaction.

Thanks 🙂

EGM: Parking Management

To All Residents/Neighbours,

Further to recent posts on social media, we feel it is necessary to clarify again the proposed regulation in regard to Parking and some historical information.

Parking and the introduction of Permits was mentioned at the Residents Meeting on the 2nd December 2020 following representation from residents about poor parking in areas of the development. We have also been asked to ensure covenants are enforced, specifically in relation to parking and commercial vehicles.

Feedback received from residents following notification of the Parking Permit implementation in February was taken on board, a decision not to proceed was taken and the regulation was subsequently revised. In an ideal world we should have engaged more prior to the original proposal but being limited in number (and the role of a CCMC Director being a voluntary and unpaid one), we do not have the capacity to devote more time outside of our normal working commitments.

The recommended regulation should have zero impact to residents unless you choose to park inconsiderately or against the Highway Code.

There is no restriction on parking resident owned private vehicles at any time, nor for their visitors, other than as detailed in Paragraph 5 of the recommendation.

Please note that in line with earlier correspondence, the deadline for advance questions was midday today (20th May) and as such any submissions received after this time may not be answered. All questions received prior to the deadline will be responded to and posted on the website as described in our update of 7th May.

Please also ensure your vote reaches Remus before the 48hour cut off. Any votes received by Remus after the specified cut off will not be counted and members will not be able to vote for the first time at the meeting. Members will however be entitled to change a vote already submitted whilst at the meeting following presentation of the resolution papers.

Lastly if you are a member please do register to join the EGM and also consider becoming a CCMC Director as we would welcome the additional help.

Thank you.

CCMC Ltd Directors

Parking Update

As advised in January, we have engaged a Parking Management Company to help improve the parking across the development. We have worked closely with both the Parking Management Company & Remus to ensure that the policy is fair to all and addresses the issues that have been raised.

The timeline for implementation will be as follows:

Week Commencing 1st March 2021
The Parking Management Policy & covering letter will be sent to owners/occupiers by Remus and added to the CCMC website.

Week Commencing 8th March 2021
The Parking Management Company (PCM Ltd) will install signage and undertake a manual letter drop of their literature. This will include installation of a section of double yellow lining around the bend at the top of Fairway Drive which has been approved by Highways.

Week Commencing 15th March 2021
Residents Meeting to take place so that any outstanding queries in relation to the Parking Management Scheme can be addressed. A formal Notice of the meeting date will be posted imminently.

Week Commencing 29th March 2021
Parking Management Scheme to begin.

The above timeline is subject to change due to unforeseen circumstances however at present it represents the agreed plan for implementation. We thank you again in advance for your cooperation and hope you see this as a positive step to improve the safety of residents and visitors.

Grounds Maintenance Contract

The Grounds Maintenance contract with Channels Estates was due to expire at the end of February however given the recent change of managing agent, directors have agreed that the contract should be extended by four months to 30th June 2021.

Extending the term ties in with the Service Charge Year End, it will be clear by then if the initial contract with Remus has been successful and it gives time for directors to fully consider how to move forward including putting the service out to full tender to demonstrate best value. The contract extension was discussed with Remus who have advised it would be a sensible course of action.

Directors recognise the risk of not knowing the cost of a potential future contract prior to the 2021/22 budget being set however the risk is considered small as there is no expectation that the cost should exceed the current budgeted sum.

Channels Estates has accepted the contract extension on the same price terms however we will work with Remus to review the agreement in place to ensure any issues can be managed effectively over the coming months.

Andrew Wright
For and on behalf of CCMC Ltd Directors

New Managing Agent

Remus officially started as our new managing agent from 1st January. Welcome letters were sent out week commencing 21st December and please do make every effort to return the information requested so that Remus has the most up to date contact details for you.

The best way to contact Remus is outlined here to ensure that directors are copied in to all issues and can follow up if required.

Happy New Year!

Logging Queries & Issues


To assist with the handover from POD Management to Remus, and to ensure that directors are fully sighted on everything, residents are strongly encouraged to use the CCMC website as the primary method for logging queries, concerns or issues from 1st January 2021.

By logging issues via the CCMC website, information will be sent automatically to the appropriate stakeholder for action and copied to directors for information. This will provide directors with an audit trail to ensure that issues are being followed up and dealt with appropriately.

There are four categories under which queries, concerns or issues can be logged and there is a simple form to complete which will be submitted to the appropriate stakeholder for action:

In most cases it will the responsibility of the managing agent to deal with and close down issues however directors may additionally contact residents directly to confirm that issues have been resolved and that no further action is necessary.

Links to each of the forms can be found on the Estate Issues page:

Residents can of course contact the managing agent directly however directors will not have an automatic record of issues logged in this way so unless there is an urgent concern, the recommended course of action is submission via this website.

Andrew Wright
For and on behalf of CCMC Ltd Directors

Service Charge Update


Further to the update provided at last weeks residents meeting, and following further discussion with POD, credits in relation to the estate-wide service charge have now been applied to resident accounts. The total credit amounts to just under £200 per resident (pro rata as necessary) which is in line with the original instruction given to POD in July.

Information about the investigation into site-wide expenditure, as originally notified to residents in July 2020, can be found here.

If there are outstanding balances remaining on accounts after the credits are applied, this will be flagged with a request to pay the balance accordingly. As noted at the residents meeting, there are some balances that are considered so large (over 2 years) that formal debt recovery will begin should the balances not be immediately paid.

POD will be sending letters to residents week commencing 14th December confirming the credit and any balances outstanding which must be paid.

Please note that due to the impending change of managing agent and second half year service charge fee being due in January, the site-wide credits will remain on account and as such there will be no physical refund of monies at this stage.

If you have any specific questions about the site-wide credits, do not hesitate to get in touch via the Contact Form on this website.

Andrew Wright
For and on behalf of CCMC Ltd Directors

Managing Agent Update


As noted at the residents meeting on 3rd December, CCMC Ltd will be parting company with POD who acts as managing agent on behalf of the Residents Management Company.

Unfortunately POD had not been fulfilling their duties as described in the Service Specification and following meetings with the Managing Director at the beginning of September, directors began working with POD on a remedial action plan.

During October, it became apparent that the site-wide management company (who had secured POD to undertake site-wide management in January 2020) was also extremely unhappy with the level of performance, so much so that they took management ‘in-house’ and parted company with POD with effect from 9th November 2020.

As directors were not happy with either the remedial action plan or other options proposed by POD, the decision was taken to explore contingency options. POD later informed directors that due to the loss of site-wide work, they did not believe it was viable for them to continue delivering services for our RMC alone and as we did not have full assurance that POD would be able to meet their obligations anyway, there was mutual agreement to part company on 31st December 2020.

Directors have continued to explore contingency options and as a result we have secured the services of Remus. Remus are a national company with a local presence and were interviewed in 2019, narrowly losing out to POD. Remus were already therefore ‘bid compliant’ and as such directors deemed them suitable to be appointed as a ‘step-in’ provider for the remainder of the original POD contract term i.e. to 31st July 2021.

Remus will take over from POD officially on 1st January 2021 however on-boarding and mobilisation will begin imminently. Directors have agreed a list of outstanding actions that POD must progress prior to handover and these actions are being closely monitored. Once Remus has the full list of residents from POD, a welcome pack will be distributed.

If you need to raise any issues, either about the site generally or your account, please continue to do so in the normal way until advised otherwise. It is recommended that you use the Estate Issues Form on this website as directors are copied in and are logging requests to ensure nothing is missed.

If you have any specific questions about the change of managing agent, do not hesitate to get in touch via the Contact Form on this website.

Whilst it is unfortunate that the arrangement with POD was not successful, directors believe action was taken at the earliest opportunity and in the best interests of residents to ensure continuity of service delivery and best value. There will be no overall increase in service charge as a result of the move to Remus and we will keep residents updated in relation to the handover.

Andrew Wright
For and on behalf of CCMC Ltd Directors