CCMC Ltd directors (Andrew Wright, Tom Butler, Chloe Tron) met with POD Management representatives (David Goldberg, Andrew Froy & Charlotte Perrott) on 26th August to conduct a formal review of performance for the first Contract Year. POD Management commenced services as managing agent for CCMC Ltd on 1st August 2019.
Both POD representatives & CCMC Ltd Directors gave an honest assessment of how successful or otherwise they thought the first year had been and whilst POD noted that generally things had gone well, this was not a view entirely shared by CCMC Ltd directors.
CCMC Ltd advised that whilst directors were willing and expected to be actively involved in management of the development, there was too much groundwork being undertaken which they felt POD should be progressing.
As POD generally visit the site on a monthly basis, CCMC Ltd did not believe that POD had a full grasp of all issues that required attention and as such it is often left to directors to pick up and flag them. In addition, directors do not always have assurance that once an issue is flagged that it is always dealt with appropriately or in a timely manner and this often leads to significant director input by way of chasing and checking up that issues are being progressed.
David Goldberg (POD Managing Director) felt that the issues raised required further internal discussion and suggested that a follow up meeting should take place within two weeks at which POD could provide full responses. As such it was agreed that the agenda item “Working Together in Year 2” would be discussed at the follow up meeting. POD also undertook to offer clarity at that meeting in relation to site-wide governance including formalising links between the phase specific residents management companies and the over-arching site-wide management company.
Whilst it was recognised that the development is in a much better position than it was a year ago, CCMC Ltd directors want to see a far more pro-active, organised and responsive service including a significant improvement in communication and engagement with residents.
Informal telephone catch up sessions are held with POD on a regular basis however it is likely that formal review meetings, which include POD senior executives, will take place more often moving forward.
Post Meeting Update:
In relation to the site-wide credits that will be returned to residents, POD will have a statement for release imminently which will outline the process and confirm timescales.
Andrew Wright, Director
Channels (Chelmsford) Management Company Ltd
Channels (Chelmsford) Management Company Ltd 