As noted at the residents meeting on 3rd December, CCMC Ltd will be parting company with POD who acts as managing agent on behalf of the Residents Management Company.
Unfortunately POD had not been fulfilling their duties as described in the Service Specification and following meetings with the Managing Director at the beginning of September, directors began working with POD on a remedial action plan.
During October, it became apparent that the site-wide management company (who had secured POD to undertake site-wide management in January 2020) was also extremely unhappy with the level of performance, so much so that they took management ‘in-house’ and parted company with POD with effect from 9th November 2020.
As directors were not happy with either the remedial action plan or other options proposed by POD, the decision was taken to explore contingency options. POD later informed directors that due to the loss of site-wide work, they did not believe it was viable for them to continue delivering services for our RMC alone and as we did not have full assurance that POD would be able to meet their obligations anyway, there was mutual agreement to part company on 31st December 2020.
Directors have continued to explore contingency options and as a result we have secured the services of Remus. Remus are a national company with a local presence and were interviewed in 2019, narrowly losing out to POD. Remus were already therefore ‘bid compliant’ and as such directors deemed them suitable to be appointed as a ‘step-in’ provider for the remainder of the original POD contract term i.e. to 31st July 2021.
Remus will take over from POD officially on 1st January 2021 however on-boarding and mobilisation will begin imminently. Directors have agreed a list of outstanding actions that POD must progress prior to handover and these actions are being closely monitored. Once Remus has the full list of residents from POD, a welcome pack will be distributed.
If you need to raise any issues, either about the site generally or your account, please continue to do so in the normal way until advised otherwise. It is recommended that you use the Estate Issues Form on this website as directors are copied in and are logging requests to ensure nothing is missed.
If you have any specific questions about the change of managing agent, do not hesitate to get in touch via the Contact Form on this website.
Whilst it is unfortunate that the arrangement with POD was not successful, directors believe action was taken at the earliest opportunity and in the best interests of residents to ensure continuity of service delivery and best value. There will be no overall increase in service charge as a result of the move to Remus and we will keep residents updated in relation to the handover.
For and on behalf of CCMC Ltd Directors